At DrivTech, your satisfaction is our priority, and we always strive to provide a shopping experience that meets your expectations. That's why we offer a flexible exchange and return policy:
- Return and exchange period:
- You can request a return or exchange of the product within 7 days from the date of receiving the order.
- Return and exchange terms:
- The product must be in its original condition (unused, undamaged, with all accessories and packaging).
- Attach the invoice or order number when placing the order.
- Discounted or special offer products may not be covered by our return policy (unless there is a manufacturing defect).
- Defective or wrong products:
- If you receive a defective or different product than your order, DrivTech will bear the full shipping and replacement costs.
- Return costs:
- If you wish to return for personal reasons (not related to product quality), the customer will bear the shipping costs.
- Recovery mechanism:
- Contact us via customer service or email to submit a return/exchange request.
- After the request is received and approved, the amount will be refunded within 7-14 business days to the payment method used.
